Not in love? Not a problem.
We accept returns that are unworn, unwashed, in their original condition, and with all tags attached, for a full refund or exchange within 14 days of shipping, on all Domestic orders. International orders are final sale and eligible for an exchanges only, within 30 days of delivery.
Please be mindful of make-up, tanning products, and deodorant as we will not accept return or exchange items that have stains from trying on. All returns and exchanges are subject to inspection. We reserve the right to refuse your return or exchange if your return or exchange item(s) do not meet these requirements.
For returns, your refund will be issued in the same form as the original payment, within 30 days of receiving your return item(s). Domestic returns/exchanges will be subject to an $8 return shipping fee. International exchanges will be subject to an international shipping fee. All items that are exchanged, are final sale. All orders purchased on sale, using a promotional code or offer, or pre-ordered, are final sale and will be eligible for an exchange only.
If returns or exchanges are sent to our warehouse that do not meet the qualifications stated above for return or exchange, they will not be refunded, nor will we be responsible to ship the item(s) back to you. Again, please be sure to review the entire return policy before sending your return item(s). Have any questions regarding our return policy? Please contact us by email at firstname.lastname@example.org Please allow 24-48 business hours for a response. Our team is standing by Monday-Friday 8am-5pm PST.
1. You locate your order number by searching your inbox for “SHEER”.
2. You send an email to email@example.com with the subject line “Return” or “Exchange”. In the email make sure to include your order number and describe the reason for your return or exchange.
3. We review the details of your order and get in touch with you if we need any additional information.
4. For returns, we will email you a pre-paid shipping label to get your order back to us. Once processed, an $8 shipping fee will be deducted from your refund.
5. For exchanges, we will email you the address to send your exchange item back to us. Once the exchange item is received and processed, we will collect the return shipping fee, and ship the new item to you.
6. When you pack the item(s), please make sure you pack them securely, in the original product packaging, if possible.
7. Once we receive your package, we will process your exchange or return. For returns, your refund will be issued in the same form as the original payment that was received, within 30 days of receiving your return.
* Please note: if you upgraded your shipping method on your original order, the shipping fee will not be refunded.