Not in love? Not a problem. We want you to be completely happy with your new purchase. If you don’t love it, send it back, it’s that easy!
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition, with all tags attached, for a full refund or exchange, within 14 days of the order delivery date on all domestic orders within the United States. In the event the item does not work out for you, you will have the option within 14 days of delivery to choose to either exchange or return the item, (not both.) Your refund will be issued in the same form as the original payment within 30 days of receiving your return order. After the first exchange, any additional exchanges requested will be subject to shipping and handling fees plus a restocking fee in the amount of $15. All International orders are final sale. Items purchased on sale, using a promotional code or offer, or on preorder are final sale and qualified for an exchange only, within 14 days of delivery. Final sale exchanges, will be subject to shipping & handling fees plus a restocking fee in the amount of $15.
Please allow 24-48 business hours for a response. Our team is standing by Monday-Friday 8am-5pm PST.
1. You locate your order number by searching your inbox for “SHEER”.
2. You send an email to firstname.lastname@example.org with the subject line “Return” or “Exchange”. In the email make sure to include your order number and describe the reason for your return or exchange.
3. We review the details of your order and get in touch with you if we need any additional information.
4. We email you a pre-paid shipping label to get your order back to us.
5. You pack the item(s) securely in the original product packaging, if possible.
6. You print the pre-paid shipping label and affix it onto the package.
7. You drop off your package at your nearest USPS location.
8. We receive your package, we process your return, and issue your refund. Your refund will be issued in the same form as the original payment that was received within 14 days of receiving your return.
* Please note: if you upgraded your shipping method on your original order, the shipping fee will not be refunded.